Terms & Conditions at Sassi
Sassi's aim is to give our customers a fair, rewarding and enjoyable shopping experience. Our terms and conditions are detailed below. Please have a look and contact us to learn more!
Terms and Conditions
Our terms and conditions apply to all items ordered from this site. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
We may change these terms and conditions from time to time without notice. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Please contact us prior to placing your order if you have any queries relating to these terms and conditions.
All rights, including copyright, in the content of these web pages are owned or controlled by Sassi. In accessing this web site and its pages, you agree that you may not download the content. You are not permitted to copy, download, store, transmit, show in public, adapt or change in any way the content of Sassi's web pages for any purpose without the prior written permission of Sassi.
All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice and you will be advised of any price variations prior to shipment and will have the right to cancel your order.
All items are usually despatched within 2 days. In the unlikely event that they have become unavailable/ have been damaged prior to dispatch you will be advised as soon as possible and a refund will be given. Should there be a delay in dispatch you will be advised and can cancel your order if required.
All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Your UK statutory rights are not affected.
Contracts between you and Sassi shall be governed by English Law, and submitted to the exclusive jurisdiction of the English courts.
How We Do It
We will of course send your items as soon as we can, however please allow 7 working days for delivery. Orders placed at the weekend will not be processed until the Monday (Tuesday in the case of a bank holiday).
Managing Your Personal Data
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details, including email address and phone number, by contacting us via email and informing us of any changes.
Using Your Personal Data for Email Marketing
We would like to keep you informed about our latest product offers and promotions using the email address you provide to us. To do this, we will ask you to opt-in to receive marketing emails when you first register an account with us. You can opt out of email marketing at any time - by getting in touch with us.
We will not share your personal data with third party companies for the purpose of them marketing their products and services to you.
Your Personal Data Rights
Right of Access
You may wish to access a copy of the personal data we hold about you - known as a Subject Access Request. You can do so by ringing, writing to or emailing our team. We will respond to your Subject Access Request as soon as possible and, in any event, within the statutory 30 days. However, in the event that we need more information from you to verify your identity, which we must do to ensure we disclose your personal data to the right person, the 30 day response period will only commence from the time that we have validated your identity.
Right of Rectification
If you believe we have made an error as to the personal data we hold about you, please speak to one of our customer service advisors who will be able to process the correction for you.
Right of Erasure
You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the legal bases that we hold, store and process your personal data and the purpose that we collected your data. Where the legal bases permits, we will carry out your instruction without undue delay. Please note, however, that where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.
Right to Restrict Processing
Should you believe that we are processing your personal data in a way that you did not understand or agree to and wish to restrict such processing, please speak to our team who will be able to assist you.
Right to Object to Processing
You have the right to object to certain types of processing of your personal data. We will always make it clear at the outset of any new arrangement with you how we are going to process your personal data.
Right to Portability
In the event that you wish to move your personal data that we hold on you to another organisation in the form of an excel or csv format, please contact our team who will be able to assist you.
Right to be Informed
For any enquiries about managing your personal data you can contact our team via email or over the phone:
Our Return Policys
How It Works
For any purchases made in our boutique we will happily issue a credit note or exchange for any unworn items that have the original tags attached and are in a re-saleable condition within 21 days from the date of purchase (7 days with sale items). Earings and fascinators are not returnable. This does not affect your statuary rights.
Our in store staff cannot process any internet order refunds as our internet business in run from a separate system.
We hope that you love your purchases however if you want to return anything....no problem!. Please do so within 14 days. We will issue a refund provided that the goods are returned inline with our policy.
Please note that items must be returned unworn with all of the tags attached and intact. Goods returned must be undamaged & in their original and undamaged packaging, complete, free from makeup, odour, & perfume. If goods are received back in an unsatisfactory condition we have the right to refuse your refund and send the item back at your cost.
Any shoes returned must be unworn and returned in their original box (if boxed supplied).
For hygiene reasons we do not offer refunds on pierced jewellery, underwear, swimwear or Fascinators.
Please post your return to Sassi, 46 High Street, Witney, Oxford, OX28 6HQ. Be sure to enclose your returns form so we can allocate this to the correct account and we would advise you to always obtain a proof of postage as we can not be held responsible for any items lost in the post. If you have lost your returns please download one below.
You also have the right to cancel your contract/order with us and return your items by post within 14 calendar days from the day after the date you received your order.
Your statutory rights are not affected by our returns policy.